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Updated: 34 min 46 sec ago

Location Wars

9 March, 2010 - 23:55
So, the Location Wars have begun in earnest - Facebook and Twitter have joined Google in launching location based services.

NYT on Facebook:

Starting next month, the more than 400 million Facebook users could begin seeing a new kind of status update flow through their news feed: the current locations of their friends.

Facebook plans to take the wraps off a new location-based feature in late April at f8, the company’s yearly developer conference, according to several people briefed on the project, who spoke on condition of anonymity because they were not authorized to discuss unannounced services.

In preparation for the introduction, Facebook updated its privacy policy last November. The new policy states: “When you share your location with others or add a location to something you post, we treat that like any other content you post.”

At that time, the company also offered some foreshadowing of the new feature: “If we offer a service that supports this type of location sharing we will present you with an opt-in choice of whether you want to participate.”
The temptation to do opt-out is going to be very strong though.....on past performance it wouldn't be surprising is that "opt-in2 promise is very liberally interpreted,

Twitter too is gearing up - TechCrunch:

The service has just turned on geolocation on its website today for the first time.

While Twitter’s geolocation feature has been live through its API since last November, there was no sign of integration into the main twitter.com site until now. As you can see in the screenshot above, for tweets tagged with location, right next to the source of the tweet there is a location placemarker. When you hover over it, it turns blue, and clicking on it brings up a little Google map showing the location that tweet was sent from.

You can see these maps as overlays both on individual tweet pages, and on tweets in your main stream. In some cases, depending on how Twitter geolocation API is being used, it looks like place names are even passed through to Twitter.
Timing is of course to coincide with SXSWi, where Location startups Gowalla, Foursquae and who knows how many others are trying to get that lifegiving buzz going (Buzz - now there is another location ploy) in the biggest geekfest on the planet. SXSW lends itself to this sort of thing as thousands of hungry and thirsty (for knowledge, natch) geeks seek their networked friends for meals over the 12 or so blocks of Austin Olde Town.

What can we say that we haven't said already (just search for "location" on the blog) except be careful - Location based services play faster and looser with privacy than anything that has gone before.

We can haz minimum wage nao?

8 March, 2010 - 22:54
NotLOLCat

Talking about Sexy New Media Startups being as poor as churchmice, here 's an example - the iconic LOLCat site is that most poverty-attracting thing, being a sexy and new media site. And it would appear its using Slave labour (or something like that) - Gawker:

Cheezburger Network might be the internet's largest "meme aggregator," according to Wired, with upwards of $4 million per year gleaned from other people's pet pictures, supplied to the company for free. But that doesn't mean the 30 or so employees share fairly in the bounty; as we reported last week, Huh has blogged about proudly offering jobs at Seattle's minimum wage of $8.55 or slightly higher, at $10.

Those low wages permeate the company, insiders and their associates tell us, with some former workers also describing worker misclassification unpaid overtime.

On the bright side, it sounds like people have fun with their co-workers, as even some detractors tell us, and one employee wrote in to say his experience at Cheezburger Network beat the pants off her/his (other?) minimum wage jobs — not exactly a high bar, but, given the state of the economy, a practical one.

Seemed like it was only right to put up an appropriate LOLCat picture then (hat tip Patrick Hadfield for the caption)

The Hype Hyperbola

8 March, 2010 - 21:26
The inverse relationship between a business's sexiness and profitability

While we're on the subject, Techmeme's Mahendra Palsule pointed me towards this C:Net article arguing that the media focus on what is sexy, not a decent business (he was noting it as a part-answer to this article I wrote awhile ago). The gist of it is:

A new report by ITDatabase that examines tech coverage over the last six months from eight top business news publications raises some questions, in particular: Does the business press factor companies' revenue and profits into their tech editorial agenda?

The report shows that Apple and Google dominate, while Twitter and Facebook are far more discussed in the business press than Intel, Dell, IBM, or even HP (the largest tech company in the world).

The eight publications surveyed are: The Wall Street Journal, The New York Times, Forbes, Fortune, BusinessWeek, The Economist, Financial Times, and USA Today. Over a period of six months, ITDatabase measured coverage by the number of times a tech company was mentioned in print and online in these publications, including blogs such as All Things Digital, which is affiliated with the Journal. (Disclosure: I am an adviser to ITDatabase.)

There is a chart in the post that shows Apple and Google getting the lions share of the publicity - its a power law graph by the looks of things - and it reminded me of a graph I saw many years ago, drawn in semi jest by a McKinsey colleague at the time, Ralph Lewinski. This curve explains the Hype Hyperbola (see the diagram above), ie the truism that sexy industries tend not to be profitable. This is typically due to one of 2 reasons:

- They are new industries, which usually tend to be unprofitable because they are giving away value to get market share (and/or have yet to find a business model)

- They are established and still sexy, in which case people will enter the market, and even work for them, for much less money than for less enjoyable industries
Which is of course why New Meedja startups are the poorest churchmice (its not a LOLcondition) of all as they fit both conditions Social Media profits (if you exclude the purchases of sites by the Dumb Money) drive the current "biggest $0 billion industry" going.

Google and Apple are exceptions in that they are both sexy and profitable and so really get the press attention. Typically they are profitable because (like old fashioned TV, which was once sexy) they have built strong barriers to entry. They are also both very powerful, especially in the Valley - the difference in coverage tone on Google Buzz between the independent bloggers and the Tech Media (including the big blogs) was quite remarkable.

Media Memes - Navel Gazing Manouevres

8 March, 2010 - 20:47
Techmeme has launched a new vertical, the fascinatingly recursive* Mediagazer:

Today we're launching our first new news vertical in almost four years: Mediagazer, which will focus on the content production and distribution business, organizing topics as wide as journalism, blogging, video production, e-books, and digital distribution technologies.
Meedja types given a mirror to look at themselves with...hmm, I recall a Greek Myth on the subject - ended in tears of course . Anyway, the venture will still have the Human Editing function:

Mediagazer incoporates all these lessons. We've taken great care in its construction, have outfitted the site with the latest iteration of our automation engine, and have launched it from the outset with a dedicated human editor.

That editor will be Megan McCarthy. While Megan's career in media has focused more on the technology space (both at Gawker and at Techmeme), she's long developed an interest in media industry buzz and should feel very much at home at Mediagazer.
It was perhaps inevitable that such a thing aimed at The Meedja would happen, its is an interesting gambit, and I wonder if it will need more human editing than Tech. The sheer number of Media news magazines suggests it will work (I've always seen Techmeme etc as the equivalent of magazines rather than newspapers per se), with this most self-absorbed of sectors. What fascinates me is which other verticals will be launched - and survive.

*look it up

Safe for Work - the UK DMCA Bill

7 March, 2010 - 21:43
Paul Carr is mellowing! Yes, dear readers - he has written a well thought out post on the UK's new Digital Economy Bill. Not only that, he actually read the Bill! I haven't in detail*, so I'm just going to cut and paste Paul's stuff. As he points out, some of the huffing and puffing about Draconian Crackdowns on Free Spirits is somewhat overstated:

For a start, the first point of contention – the compilation of a persistent offenders list, and the potential banning of them from accessing the Internet – isn’t quite as unfair as it sounds. Despite Doctorow’s claim that “your entire family [can] be cut off from the net if anyone who lives in your house is accused of copyright infringement, without proof or evidence or trial”, there are actually multiple points at which evidence comes into play, and the accused file-swapper is given a chance to defend themselves. The bill requires the creation of an independent tribunal body to hear claims of unfairness arising from the new laws, and alleged infringers have not one but two rights of appeal to the tribunal. With each alleged breach, the new law demands that the ISP send a letter to the subscriber putting the allegations and the evidence to them.

Only once a significant number of breaches have been alledged (the drafters of the bill suggest 50) will the subscriber be added to the persistent offenders list. Again, they will be notified. Only at this point can the copyright owner appeal to the court – using a law that has been around for 36 years – to get the name and address of the offender. Even then, though, they won’t be taken to court. Instead, the copyright owner has to send the subscriber yet another letter (this will be their 52nd) warning them that legal action is imminent if they don’t stop. It’s only then that legal action will be taken, leading to a possible fine and – only at the extreme end of the scale – their Internet access being disconnected.
And, as he points out, much of it is just confirming what already exists:

Yes, the courts will have the power to require ISPs to block sites that egregiously host copyrighted files. But they can only do so if the site involved has refused to remove the copyrighted files – a last resort against foreign file lockers who ignore British court injunctions. More importantly it’s also a power that the British courts have had since the 2002 E-Commerce Directive Regulations (with ISP’s being similarly liable for inaction): the new legislation simply creates a DMCA-style process for making take-down requests easier to issue.
As Paul points out, a lot of the opposition to the Bill is coming from people without any intention of actually reading it (the "numpties" who so frustrated me last year when there were public debates about the Digital Britain report). this does not help debate, nor do the inflamed headlines from those who oppose it on ideological grounds (The Grauniad has been pretty poor in its articles on all this in my opinion).

But the thing I still don't get is why Her Majesty's Government is so desperate to get this through in the dog days of the administration. As Paul says, this is the sort of thing we must get right, so surely we can wait until after the May elections?.

* Haven't read the latest British one but had to get our heads around the DMCA, WIPO and various bits of EU legislation a few years back. Exciting reading it is not

Can London be a Startup Hub?

7 March, 2010 - 13:31
There is a rather useful article in the NYT about how New York is starting to pop up as a startup hub again, after Silicon Alley shut down in 2002. But what really struck me is how much of it could equally be said about London. The following are to my mind the key arguments:

Firstly, a thriving scene of mutual assistance:

THE two dozen or so people arranged around wooden tables, warming their hands and bellies with steaming mugs of coffee and plates of homemade biscuits, looked like just another Sunday brunch set in New York. But members of this group had braved knee-deep snow to gab about cutting-edge ideas and as they introduced themselves the roll call sounded like a Who’s Who of digital start-ups: Foursquare, Hot Potato, Six Apart, Flickr, Flavorpill, Trust Art, Vimeo.

The New York Tech Meet-Up is held monthly, and as many as 700 people attend, a sign of the revival of tech businesses in the city.

“There’s a lot happening right here in our ZIP code,” said Dorothy McGivney, a former Google employee who is a co-coordinator of this group, the North Brooklyn Breakfast Club, and runs Jauntsetter, a travel site for women. Like the others, she had come to the brunch to help foster the growth of her little local community of entrepreneurs.

The group had its inaugural meeting in January and is among a growing cluster of informal meet-and-greets for the local technology and media industries. A recent installment of another monthly event, called the New York Tech Meet-Up and held in Chelsea, drew 700 tech enthusiasts.
The London scene has been quite vibrant for about 3 years now, but I think what is missing is the emergence of some real category killer companies. New York has already given birth to a few, such as Etsy and DoubleClick. London doesn't really have this - yet.

As to where the London category killers may come from, London is more like New York than Silicon Valley - it's a hotbed of the more traditional Media industries which are helping drive New York startups:

Of course, services can be developed anywhere. But because so many industries now grappling with the Internet are based in New York, the city is finding surer footing among its peers as a thriving tech hub.

“Book publishing, advertising, media and even the fashion industry are all located in New York. These are the main industries that are being reshaped and redefined by technology and the Internet,” says AnnaLee Saxenian, a professor at the University of California, Berkeley, who studies regional economics and technology entrepreneurship.
And somewhere to work is key - there is a rise of incubators and workspaces again:

Some of the more interesting breeding grounds in the city are technology incubators that nurture and mentor young companies. One example is the new Manhattan arm of Dogpatch Labs, which is backed by Polaris Venture Partners, an investment firm in the Boston area.

Dogpatch, which opened in January, offers start-ups a place to work, rent-free, for several months, along with the possibility of securing an investment down the line.
Another critical factor is the input of the Universities in the area:

Colleges and universities have long helped fuel the dreams of entrepreneurs. An early pillar of Silicon Valley innovation was Stanford’s dean of engineering, Frederick Terman, who viewed the university as an incubator for the electronics industry. More recently, Facebook was born in a Harvard student’s dorm room and Google first percolated in the heads of two Stanford graduate students.

Hoping to replicate those kinds of successes, schools in New York are increasingly collaborating with local start-ups. Chris Wiggins, a professor of applied mathematics at Columbia University, regularly brings start-up founders to campus to speak to students about careers in technology and is establishing an internship program at the school.

NYC Seed works closely with the Polytechnic Institute of New York University to help students there translate promising ideas into profit-making ventures.
London has some of the best universities on the planet, so no excuses there - but more co-ordination and collaboration is required, for Cambridge to still be ahead of London is extraordinary given the assets at London's disposal. The reason for this is the main London scene-killer - funding. There is still a bigger (or at least more active) VC scene in Cambridge. New York is getting that right again, and the meltdown in teh financial sector (another thing it shares with London) is helping:

New York’s flashier industries, including big media and Wall Street, have long dwarfed the tech sector here. And the dot-com implosion only reinforced that reality. The fledgling tech scene that was just beginning to hum in the late 1990s flatlined as dozens of Internet companies folded, pink slips replaced party invitations and venture capital firms took their investments elsewhere.

During the dot-com boom, “venture capitalists were just throwing dollars at every Internet idea on every street corner,” says Owen Davis, a serial entrepreneur and managing director of NYC Seed, an early-stage technology investment fund. “There was little critical judgment about business models and ideas.”

Since then, Mr. Davis says, the New York technology industry has been steadily coming back on line and has managed to accelerate despite the economic turmoil besieging other industries.
To my mind this is still London's main weakness. All the other areas coild be done better, but are not on the critical path. But nearly every London startup I know of in the new mesia/web 2.0 space that has found funding has had to go Stateside to get it, or fairly soon after an initial round. That (and I know some of my London VC friends will disagree) to my mind is the main thing holding London back. Its not that there isn't any money here, its just that there is not enough of it, and I am concerned its not going to the right places. I think there is still too much of a tendency to give money to the "right" sort of people, rather than the sort of people who are right.

Managing within Social Networks

5 March, 2010 - 14:28
Quite an interesting article in Harvard Business Review about some research from the University of warwick on "Open Learning" circles in the business world. (I read teh hard copy, there is a summary behind a partial paywall over here). It really struck a chord to juxtapose it with the "Social Media Reality Check" event at POLIS last night. Joanne Jacobs liveblogged that over here, wasn't there but my impression was that the thing checked in last night was social media reality - at the entrance door

Anyway, the researchers show start would be recognised by any Social media adherent:

United by a common professional passion, participants would huddle around conference tables and compare data, trade insights, and argue over which designs would work best with local water systems. And the community achieved results: Participants found ways to significantly cut the time and cost involved in system design by increasing the pool of experience that they could draw upon, tapping insights from different disciplines, and recycling design ideas from other projects.
"Let them run free" was the original thinking, but these networks started to hit limits:

Too much attention from management, went the thinking, would crush the group’s collaborative nature. But the very informality of this community eventually rendered it obsolete. What happened to it was typical: The members gained access to more sophisticated design tools and to vast amounts of data via the internet. Increased global connectivity drew more people into the community and into individual projects. Soon the engineers were spending more time at their desks, gathering and organizing data, sorting through multiple versions of designs, and managing remote contacts. The community started to feel less intimate, and its members, less obligated to their peers. Swamped, the engineers found it difficult to justify time for voluntary meetings. Today the community in effect has dissolved—along with the hopes that it would continue generating high-impact ideas.
Again, anyone familiar with Social Media over a number of cycles (ie the Kool Aid has been drunk, digested and d****ated) will recognise this. What works seems to be to give them some form of top down management structure!

Our research has shown that many other communities failed for similar reasons. Nevertheless, communities of practice aren’t dead. Many are thriving—you’ll find them developing global processes, resolving troubled implementation, and guiding operational efforts. But they differ from their forebears in some important respects. Today they’re an actively managed part of the organization, with specific goals, explicit accountability, and clear executive oversight. To get experts to dedicate time to them, companies have to make sure that communities contribute meaningfully to the organization and operate efficiently.
Heresy! I hear you cry. Nonetheless, thats the emerging evidence. Its also my experience - if you want a Social Net group to achieve something, someone actually has to take charge.

Smartphone Adoption by Country

5 March, 2010 - 14:12
Smartphone Penetration Map (iCrossing)

Useful map of smartphone adoption by type and country (larger original is here). iPhone is triumphant, except for China which is mainly Nokia.

Caveat Info - in which countries is your privacy most at risk?

5 March, 2010 - 14:05
Data Protection Heat Map from Forrester

Useful interactive chart from Forrester Research on where your data is most compromised. Caveat USA!

Google's turn at the Network Computing Hype Cycle

4 March, 2010 - 08:19
The Network Computer Hype Cycles (Broadsight Analysis)

Today we read with some amusement that Google is stating that the desktop is dead (again):

Google believes that in three or so years desktops will give way to mobile as the primary screen from which most people will consume information and entertainment. That’s according to Google Europe boss John Herlihy who said that smart phones enhance Google’s mission to make information universal.

Speaking at the Digital Landscapes conference at UCD, Herlihy said that the cloud-computing opportunity will make sure that every mobile device will be capable of doing rapid-scale applications.

“In three years time, desktops will be irrelevant. In Japan, most research is done today on smart phones, not PCs,” Herlihy told a baffled audience, echoing comments by Google CEO Eric Schmidt at the recent GSM Association Mobile World Congress 2010 that everything the company will do going forward will be via a mobile lens, centring on the cloud, computing and connectivity.

This of course was predictable, as the above chart shows. The "Network is the PC" meme comes around regularly every 10 years. Its one of the best examples of a perpetually reccurring hype cycle that we know of. To recap:

The IBM Network PC wave


In 1988 or so and to regain its position (and play to its overall strengths) IBM brought out the Network PC, essentially a dumbed down device that would serve its client faithfully on these new fangled Client-Server Local Area Networks. It failed of course, as (i) The network wasn't reliable enough, (ii) the users liked the standalone capability and control and (iii) the kit wasn't good enough to replace the desktop at that point

The Sun "Network is the Computer" Wave

Cometh the Internet, and Sun has a problem - its tins are in the server farms but not on the desktops. Clearly, the world needs to move towards this new fangled Internet thingy, and put all its data in the (I forget, I think it was called The Cloud at that time too). It failed of course, as (i) The network wasn't reliable enough, (ii) the users liked the standalone capability and control and (iii) the kit wasn't good enough to replace the desktop at that point

The Google "It will be in the Cloud" Cycle

Cometh Big Broadband, and Google has a problem - too many customers are irresponsibly sticking to their desktops rather than sticking all their data into the big GoogleMine. Hence the call for The Cloud rings out clarion like across the Valley. It will fail of course, as......

Why Ten Years? Our hypothesis is that that is the time it takes the Corporate Memory to wane to a level where the Bright New Things can haul the Network PC punt out again without some grizzled and wise old hand reminding them of the phenomenal waste of time and money the last cycle had been. Its also interesting that Eric Schmidt's company (Sun, now Google) has been the major proponent of these last two cycles.

What's interesting about the Googleshot is that this is almost a double top, in that they've tried the "netbook data in the cloud" gambit - which hasn't crossed the chasm - and now its a smartphone gambit. A sign of desperation surely, as if the netbook didn't work its a lot less clear that todays' (even less capable) smartphones will - which is why we think its a sign that this cycle is already on the wane.

Here, as they say, endeth the lesson.

Update - well, not quite endeth - as my learned commentators have pointed out:

(i) There has always been a (shifting) balance between client side and server side, its juts that companies (and bloggers) always push the edges for their own ends

(ii) Each wave does result in a new layer of cloud service usage - networked data, web services etc.

But we suspect static services will be around for a long, long time as (i) people are largely static and (ii) they too improve over time. Th high power workstation with 2 large screens has attractions all of its own.

The Life of a Social Media 3rd Party Developer will be nasty, brutish and short

3 March, 2010 - 10:30
A few days ago we remarked on the inevitability of Twitter looking at the best 3rd party Apps areas and a href=http://www.broadstuff.com/archives/2118-Twitter-starts-shooting-tanks-parked-on-own-lawn.htmlgrabbing them for itself/a. News comes today of a href=http://www.allfacebook.com/2010/03/facebook-developers-see-dramatic-drop-in-traffic-following-removal-of-notifications/Facebook throttling developers/a ability to virally market (aka spam) their apps - All Facebook:br / blockquotebr / Just over 24 hours after Facebook turned off application notifications, developers are reporting a dramatic decrease in traffic. Speaking to a number of developers, we’ve heard traffic has decreased in the range of 10 to 50 percent, depending on the application, most hovering between an 18 to 27 percent decrease. While our poll sample was small, Facebook developers are now entering the “post-notifications era”./blockquotebr / And why do this? To regain control of their own distribution channels and put their own castles on them of course:br / br / blockquoteWith an estimated $350 million in revenue last year from performance advertising, Facebook is heavily focused on this space. However, virtual goods are also an area which Facebook is hoping to experience a large amount of growth.br / br / While it’s not known whether or not Facebook will force developers to use their Credits platform, there’s a very good chance Facebook will become the primary payment provider of all virtual goods on their site. This means Credits could very well become a business worth over $300 million a year if the platform is expected to generate over $1 billion in revenue each year. br / br / ..............br / br / There are two parties now who are “paying to play”: developers, who will now purchase more ads to drive traffic to their applications, and users, who will increasingly pay for virtual goods in games. While it appears that application requests and other channels still drive traffic, developers have become one of the largest buyers of Facebook ads./blockquotebr / br / Do developers have other options? In theory they can decamp to other platforms but of course those have their own dominant ecosystems so new entrants have to spend even more resources to clamber up the greasy pole, and it is probably inevitable that all ecosystem holders will increase rents over time. But in the sort term....br / br / blockquote...developers will have to deal with the short-term implications of the removal of notifications and figure out ways to regain traction, as they always do. The entire time it’s important for developers operating on the Facebook Platform realize: this is Facebook’s world. If you don’t want to put up with the challenges of the platform, you can just set up your application off the site.br / /blockquotebr / So - for app developers a caveat. Its a jungle out there - and its their jungle, not yours. As an ecosystem matures, life is probably going to be nasty, as the interests of customer and ecosystem holder do not align with that of the developer emonce the Ecosystem is functioning/em. Its also going to be brutish, as its about who gets (a lot of) the money, and - if you are a funding VC you will need to take this into consideration - its probably going to be short. In this eat-or-be-eaten world, there is probably only one App in each category that can sell itself to the Ecosystem, the others will have real problems surviving.

Books the new game in Smartphones

3 March, 2010 - 09:54
div class=serendipity_imageComment_center style=width: 561pxdiv class=serendipity_imageComment_img!-- s9ymdb:374 --img class=serendipity_image_center width=561 height=375 src=http://broadstuff.com/uploads/iPhoneBookApp.JPG alt= //divdiv class=serendipity_imageComment_txtiPhone - Books as Apps (from Mobclix data)/div/divbr / br / Matthew Ingram writing on GigaOm about the fascinating a href=http://gigaom.com/2010/03/02/books-now-outnumber-games-on-the-iphone/rise of the Book/a as the Killer App on the iPhone (see above chart):br / blockquotebr / According to Mobclix, which does mobile advertising for apps, the number of books in the iTunes store now exceeds the number of games for the first time since the device was launched, making books the largest category in the store. The numbers from Mobclix, which keeps a regular tally on the most popular apps and downloads, show that there are more than 26,000 books in iTunes, compared with a little over 24,000 games./blockquotebr / br / And just yesterday we wrote that the market for small, stand alone apps on the iPhone (and by extension other smartphones) was probably a href=http://www.broadstuff.com/archives/2120-One-Mobile-App-success-does-not-a-summer-make.htmlan early adopter fad./a Prescient or what img src=http://broadstuff.com/templates/default/img/emoticons/wink.png alt=;-) style=display: inline; vertical-align: bottom; class=emoticon / As Matthew notes, this is disruptive to an already Disrupted 1.0 industrybr / br / blockquoteThis fits in with something Om wrote recently based on data from Flurry, which also showed a substantial increase in the number of books being downloaded to the iPhone. At the time, Flurry said that Apple was “positioned to take market share from the Amazon Kindle” for book reading, despite the small size of the display, and that “with Apple working on a larger tablet form factor [Aka iPad], running on the iPhone OS, we believe Jeff Bezos and team will face significant competition.”/blockquotebr / The Battle for the Book is thus looking very interesting, albeit it seems to be taking an initial backward step as various publishers and hardware providers try and jockey for proprietary supply models. This of course will be a hit with the customer like it has been every other time its been tried (not!)br / br / So - some predictions in this space over the next few years:br / br / blockquote(i) Greedy and shortsighted players will try and make proprietary content-to-device deals and attempt to lock in high prices of eBooks despite much lower production costsbr / br / (ii) This will be accompanied by the wails from the Book Industry that billions are being lost to e-Piracy (oh wait, that's started) and demand the Government Must Do Somethingbr / br / (iii) One player (my money is on Apple as the have form) will break the logjam allowing you to get most of the content on one (ie their) devicebr / br / (iv) Les Autres will wail about unfair competition, but they have only themselves to blame - after all, the playout of the music industry is plain for all to seebr / br / (v) Authors still won't see more money for their work, so will start all teh alternative channels as musicians have./blockquotebr / In other words, another a href=http://www.quotationspage.com/quote/2042.htmlSantayana Moment/a img src=http://broadstuff.com/templates/default/img/emoticons/wink.png alt=;-) style=display: inline; vertical-align: bottom; class=emoticon /br /

Books the new game in Smartphones

3 March, 2010 - 08:34
iPhone - Books as Apps (from Mobclix data)

Matthew Ingram writing on GigaOm about the fascinating rise of the Book as the Killer App on the iPhone (see above chart):

According to Mobclix, which does mobile advertising for apps, the number of books in the iTunes store now exceeds the number of games for the first time since the device was launched, making books the largest category in the store. The numbers from Mobclix, which keeps a regular tally on the most popular apps and downloads, show that there are more than 26,000 books in iTunes, compared with a little over 24,000 games.

And just yesterday we wrote that the market for small, stand alone apps on the iPhone (and by extension other smartphones) was probably an early adopter fad. Prescient or what As Matthew notes, this is disruptive to an already Disrupted 1.0 industry


This fits in with something Om wrote recently based on data from Flurry, which also showed a substantial increase in the number of books being downloaded to the iPhone. At the time, Flurry said that Apple was “positioned to take market share from the Amazon Kindle” for book reading, despite the small size of the display, and that “with Apple working on a larger tablet form factor [Aka iPad], running on the iPhone OS, we believe Jeff Bezos and team will face significant competition.”
The Battle for the Book is thus looking very interesting, albeit it seems to be taking an initial backward step as various publishers and hardware providers try and jockey for proprietary supply models. This of course will be a hit with the customer like it has been every other time its been tried (not!)

So - some predictions in this space over the next few years:

(i) Greedy and shortsighted players will try and make proprietary content-to-device deals and attempt to lock in high prices of eBooks despite much lower production costs

(ii) This will be accompanied by the wails from the Book Industry that billions are being lost to e-Piracy (oh wait, that's started) and demand the Government Must Do Something

(iii) One player (my money is on Apple as the have form) will break the logjam allowing you to get most of the content on one (ie their) device

(iv) Les Autres will wail about unfair competition, but they have only themselves to blame - after all, the playout of the music industry is plain for all to see

(v) Authors still won't see more money for their work, so will start all teh alternative channels as musicians have.
In other words, another Santayana Moment

One Mobile App success does not a summer make

2 March, 2010 - 23:02
There are a number of people whose blogs I always read, and when it comes to incisive comment on Planet Mobile one of those is Dean Bubley who writes Disruptive Wireless. I thought his recent piece on Mobile Apps was particularly useful when I read a story about an app on android selling $13,000 pm

Numbers

- About 70,000 downloads of the free version.
- 6,590 downloads of the paid version
- Price of the app was raised from $1.99 to $3.99
- The app steadily climbed the charts, briefly reaching a peak of #4 in the Travel category for paid apps.
Good luck to them, but putting one's business hat on I asked "is this a business model" - and then recalled Dean's post:

Wandering around Barcelona last week, I started feeling a deep unease at the current level of hysteria around mobile apps. It is was compounded this week by seeing a T-Mobile advert on the London Underground which didn't show a phone, but just said "Would you like a free phone with apps for just £20 a month?" [meaning "We'll sell you a cheap Android instead of an iPhone, but don't dare mention it or show it"]. Apple is bombarding the world with "apps, apps, apps" advertising as well.
That was what was on my mind too - as Dean says, this may not be sustainable:

But maybe it's just a fashion? After all, do you really want any form of ongoing "relationship" with a handset manufacturer? Will the mass market really want to keep adding new stuff to their device?

The first 100-200m owners of PCs bought and installed lots of applications. The most recent 100-200m have probably just got Office, a browser, Norton or some other security package, Skype and their favourite IM client. Apart from gamers, most people don't continually look for and download PC apps - although they're there occasionally if need strikes.

........

Most "cool new stuff" will be in the browser, just as it is with the PC. And maybe, just maybe after you've got used to it, you'll bother to find out if there's a 20%-better application. Once there are easy metaphors for multiple browser windows and tabs on mobile, and more ubiquitous support for multi-tasking, the idea of a "widget" becomes obsolete. They're just contrivances to get around small screen size, I think.

And the endgame?

The bottom line is that I'm wondering if the massed billions of phone users will really care about iPhone-style junk applications. Personalisation is all very well - but it's best done upfront, not on an ongoing basis. The hand of fashion could also start to dictate that people customise something else rather than phones.

A vision of 4 billion "modified" smartphones represents a dystopia of geekiness.
I must admit to having a lot of sympathy with this view, probably the kindest alternative view is to extrapolate the iPhone evolution, where an 80/20 (at best) is emerging - a small number of Apps are selling well (and these are the "$13,000 a month" stories), but a huge number are not.

Incidentally, in case you were wondering where the money really is, news today that the iPhone has a 60% gross margin.

McKinsey on the Internet of Things

1 March, 2010 - 22:26
Article in the latest McKinsey Quarterly a href=https://www.mckinseyquarterly.com/High_Tech/Hardware/The_Internet_of_Things_2538?gp=1on The IOT/a, its interesting insofar as McKinsey looks at it with a bit more economic responsibility than many. Expurgated version:br / br / Information and analysisbr / br / blockquoteem1. Tracking behavior/embr / br / When products are embedded with sensors, companies can track the movements of these products and even monitor interactions with them. Business models can be fine-tuned to take advantage of this behavioral data. Some insurance companies, for example, are offering to install location sensors in customers’ cars. That allows these companies to base the price of policies on how a car is driven as well as where it travels. Pricing can be customized to the actual risks of operating a vehicle rather than based on proxies such as a driver’s age, gender, or place of residence.br / br / em2. Enhanced situational awareness/embr / br / Data from large numbers of sensors, deployed in infrastructure (such as roads and buildings) or to report on environmental conditions (including soil moisture, ocean currents, or weather), can give decision makers a heightened awareness of real-time events, particularly when the sensors are used with advanced display or visualization technologies.br / br / em3. Sensor-driven decision analytics/embr / br / The Internet of Things also can support longer-range, more complex human planning and decision making. The technology requirements—tremendous storage and computing resources linked with advanced software systems that generate a variety of graphical displays for analyzing data—rise accordingly./blockquotebr / br / Automation and controlbr / br / blockquoteem1. Process optimization/embr / br / The Internet of Things is opening new frontiers for improving processes. Some industries, such as chemical production, are installing legions of sensors to bring much greater granularity to monitoring. These sensors feed data to computers, which in turn analyze them and then send signals to actuators that adjust processes—for example, by modifying ingredient mixtures, temperatures, or pressures. Sensors and actuators can also be used to change the position of a physical object as it moves down an assembly line, ensuring that it arrives at machine tools in an optimum position (small deviations in the position of work in process can jam or even damage machine tools). This improved instrumentation, multiplied hundreds of times during an entire process, allows for major reductions in waste, energy costs, and human intervention.br / br / em2. Optimized resource consumption/embr / br / Networked sensors and automated feedback mechanisms can change usage patterns for scarce resources, including energy and water, often by enabling more dynamic pricing. Utilities such as Enel in Italy and Pacific Gas and Electric (PGE) in the United States, for example, are deploying “smart” meters that provide residential and industrial customers with visual displays showing energy usage and the real-time costs of providing it. (The traditional residential fixed-price-per-kilowatt-hour billing masks the fact that the cost of producing energy varies substantially throughout the day.) Based on time-of-use pricing and better information residential consumers could shut down air conditioners or delay running dishwashers during peak times. Commercial customers can shift energy-intensive processes and production away from high-priced periods of peak energy demand to low-priced off-peak hours.br / br / em3. Complex autonomous systems/embr / br / The most demanding use of the Internet of Things involves the rapid, real-time sensing of unpredictable conditions and instantaneous responses guided by automated systems. This kind of machine decision making mimics human reactions, though at vastly enhanced performance levels. The automobile industry, for instance, is stepping up the development of systems that can detect imminent collisions and take evasive action. Certain basic applications, such as automatic braking systems, are available in high-end autos. The potential accident reduction savings flowing from wider deployment could surpass $100 billion annually. Some companies and research organizations are experimenting with a form of automotive autopilot for networked vehicles driven in coordinated patterns at highway speeds. This technology would reduce the number of “phantom jams” caused by small disturbances (such as suddenly illuminated brake lights) that cascade into traffic bottlenecks./blockquotebr / And the conclusion (italics are mine)?br / blockquotebr / The Internet of Things has great promise, yet business, policy, and technical challenges must be tackled before these systems are widely embraced. Early adopters will need to prove that the new sensor-driven business models create superior value. Industry groups and government regulators should study rules on data privacy and data security, particularly for uses that touch on sensitive consumer information. Legal liability frameworks for the bad decisions of automated systems will have to be established by governments, companies, and risk analysts, in consort with insurers. emOn the technology side, the cost of sensors and actuators must fall to levels that will spark widespread use. /emNetworking technologies and the standards that support them must evolve to the point where data can flow freely among sensors, computers, and actuators. Software to aggregate and analyze data, as well as graphic display techniques, must improve to the point where huge volumes of data can be absorbed by human decision makers or synthesized to guide automated systems more appropriately./blockquotebr / Its that price thing.....we last looked at The Internet Of Things in economic detail about 2 years ago, came to the conclusion there were 2 or 3 cycles of Moore's Law still to go before it was cheap enough to take off. so we're looking at 2012 - 2014 before things really start to take off outside of large industries like Chemicals etc. br /

Twitter starts shooting tanks parked on own lawn(?)

1 March, 2010 - 08:58
Well, if this wasn't predictable.... Twitter is apparently starting to build the successful features that 3rd party sites on its ecosystem have pioneered - a href=http://www.businessinsider.com/henry-blodget-twitter-rolling-out-new-web-site-to-kill-tweetdeck-and-other-third-party-clients-2010-2SAI/a:br / br / blockquoteIt seems Twitter's had enough with other folks taking control of millions of Twitter users (and the money they represent). If Twitter's new business model is based on copying Google with Twitter AdWords, controlling the end-user interface will be very valuable. And this move seems designed to address that. br / br / Specifically, it's the difference between Google Sites revenue (Google.com), in which Google keeps 100% of the money and Google Network revenue, in which Google has to hand over 50%-80% of the money to a distribution partner. /blockquotebr / br / It was predictable (this is a standard tactic of an open ecosystem play - get YOU! to do the work and then clean up once one knows what works), we predicted it*, but of course that didn't stop hordes of companies developing applications, all hoping to get a small place in the sun early. Its not all said and done of course, the Twitter functions still have to delight the customer - but of course transactional troubles may plague the competing sites of les autres until the end user gets the message.br / br / So what do you do if you are a Tweetdeck, or Tweetmeme or Tweetthang etc etc? Traditionally, the ideal would be to sell the platform to Twitter - that's an exit for one (probably the most heavily used) in each area (mobile, PC, alerts, etc). After that the options look nastier in the medium term - essentially its a franchise model similar to small shops in a mall - renting space on the Twitter platform, continually worrying that your subniche is the one that Twitter goes after next. br / br / Or maybe not - maybe Twitter will run a big tent model for quite a while longer, using the 3rd parties to continue to push its services ever outward to expand reach via resources it cannot command internally, and take a cut of a potentially bigger pie. If it were a Facebook the former is the no brainer option, but Twitter culture (and the game theory to beat Facebook and Google) is sufficiently different to suggest this may be on the cards for quite a while longer. br / br / But you all know the endgame........right?br / br / Update - Ian Betteridge points out in the comments that this story is being rubbished. I think that while this story in itself is based on small datapoints (and its a Henry Blodget story - 'nuff said), the big picture is directionally correct. To me it is very risky to assume that Twitter, over time, will not pick off the bits of its own ecosystem that maximise its own business model.br / br / *As, of course did all the other observers with some savvy. The thing that fascinated me was all the VCs pumping money into the 3rd party ecosystem when the underlying company had no declared business model. They are clearly betting on Twitter being slow to eat its own hit head (the long tail can be given to 3rd parties ad infinitum)

Web TV and Winter Olympics

27 February, 2010 - 15:42
div class=serendipity_imageComment_center style=width: 550pxdiv class=serendipity_imageComment_img!-- s9ymdb:373 --img class=serendipity_image_center width=550 height=400 src=http://broadstuff.com/uploads/Curling.jpg alt= //divdiv class=serendipity_imageComment_txtNorwegians (who took silver) Curling in Pyjamas (Huffington Post)/div/divbr / br / Liz Gannes on the a href=http://gigaom.com/2010/02/26/its-time-to-put-these-olympics-behind-us-as-far-as-web-coverage-goes/US experience/a of Winter Olympic Web TVbr / blockquotebr / NBC knew at the outset of the games it would be losing money on broadcasting them due to licensing costs but still took an extremely cautious approach to making events accessible online, rather than experimenting with the web to goose revenue. To its credit, the network finally opened up a couple of high-profile events toward the end of the Olympics for live streaming, allowing access to users without requiring them to authenticate themselves as paying cable subscribers. But I found it incredibly frustrating that given the major advances in live-streaming video and video advertising since the Beijing Olympics (see my sub req’d story on GigaOM Pro about adaptive bitrate streaming), NBC ratcheted down its content so tightly — offering an estimated 400 hours of live video coverage compared to 2,200 two years ago./blockquotebr / br / There are two interesting subtexts here:br / br / Firstly, the US stuff was in the same timezone, ideal for the established Web TV watch later model to function. In the UK it was on late at night so we were watching it live on conventional TV during the usual catch up time late at night. Web TV still can't compete with real TV for this, it was a no-brainer to be up a 2.30am watching the BBC img src=http://broadstuff.com/templates/default/img/emoticons/smile.png alt=:-) style=display: inline; vertical-align: bottom; class=emoticon /br / br / Secondly, there was far more going on at any one time than a few standard TV network channels could cover. This is where Web TV should really complement broadcast TV. The high profile event shown live on Web TV was the Ice Hockey game, with 500,000 streams - but long term I can't really see the point of trying to compete head to head on the main events, as that is not where Web TV economics really work except as a way of goosing revenue (as Liz puts it img src=http://broadstuff.com/templates/default/img/emoticons/wink.png alt=;-) style=display: inline; vertical-align: bottom; class=emoticon / )br / br / But to me, the really amazing lesson of the Winter Olympics has been how exciting the Curling has been. Partly its been the very close matches, but as the Huffington Post points out, it may also be because so many of the a href=http://www.huffingtonpost.com/2010/02/23/curling-cuties-15-irresis_n_473300.htmlplayers are so cute/a img src=http://broadstuff.com/templates/default/img/emoticons/wink.png alt=;-) style=display: inline; vertical-align: bottom; class=emoticon /

Pending: Patent Enclosures Program

26 February, 2010 - 16:14
Today Facebook patented its NewsFeed (I a href=http://www.readwriteweb.com/archives/facebook_granted_patent_on_the_news_feed_-_this_co.phpread on RWW/a). The patent says that they are the patent holders for:br / br / blockquoteA method for displaying a news feed in a social network environment is described. The method includes generating news items regarding activities associated with a user of a social network environment and attaching an informational link associated with at least one of the activities, to at least one of the news items, as well as limiting access to the news items to a predetermined set of viewers and assigning an order to the news items. The method further may further include displaying the news items in the assigned order to at least one viewing user of the predetermined set of viewers and dynamically limiting the number of news items displayed./blockquotebr / br / I cannot believe that there is no prior art here! The Facebook Fanboi Nick O'Neill a href=http://www.allfacebook.com/2010/02/facebook-feed-patent/piously believes that/a:br / blockquotebr / It appears that this patent surrounds implicit actions. This means status updates, which is what Twitter is based on, are not part of this patent. Instead, this is about stories about the actions of a user's friends. While still significant, the implications for competing social networks may be less substantial./blockquotebr / Pull the other one, Nick. Based on Facebook's well documented benign and gentle past (for US readers - that's irony img src=http://broadstuff.com/templates/default/img/emoticons/laugh.png alt=:-D style=display: inline; vertical-align: bottom; class=emoticon / ) they are not likely to use this for commercial advantage? The main problem is that the patent system in the US is increasingly compromised, but we have covered this ad nausea before. br / br / But I think this is becoming a real issue now, and there may be worse to come in my opinion. The problem the system has is that it is part subsidised by the state and probably costs far more to operate than it costs applicants, so its creaking. And what concerns me even more is the Vulture Capitalists are circling, this article by a href=http://hbr.org/2010/03/the-big-idea-funding-eureka/ar/1Nathan Myrhvold/a in the March Edition of HBR is quite scary- its basically a defence of his company, Intellectual Ventures', wish to a href=http://www.buyandhold.com/bh/en/education/history/2000/hunt_bros.htmlBunker Hunt/a the Patent market:br / br / blockquoteMy company, Intellectual Ventures, is misunderstood. We have been reviled as a patent troll—a renegade outfit that buys up patents and then uses them to hold up innocent companies. What we’re really trying to do is create a capital market for inventions akin to the venture capital market that supports start-ups and the private equity market that revitalizes inefficient companies. Our goal is to make applied research a profitable activity that attracts vastly more private investment than it does today so that the number of inventions generated soars./blockquotebr / The basic idea is that there is a VC type market for Invention Capital:br / blockquotebr / ....a full-fledged invention capital system could solve many of the problems that have long plagued both inventors and the consumers of inventions: inadequate funding for applied research, an inefficient market for connecting companies with the inventions they need and for monetizing inventions, a balkanization of the inventors and inventions required to tackle big problems, and an enforcement and arbitration system that simultaneously permits too much infringement and relies too heavily on lawsuits to determine price./blockquotebr / Anyway, the argument is that the Government based patent system is not fit for purpose (true) and the solution is thus to privatise it (probably false, in our view - or at least not without a lot more safeguards than I suspect Mr Myrvold would want). br / br / Another interpretation is that they have seen how big business has managed to buy up DNA IPR which by rights are global Common Stock, and are reselling this at vast profit to its original providers by the simple trick of legal enforcement based on having the money. In medieval England this was known as the Enclosure system, where rich Barons enclosed common peasant land and forced the peasants to pay for using it. One would also feel more re-assured IV were doing it for us if they didn't currently use idea generation sessions where their lawyers float round writing stuff down to a href=http://intellectualventures.com/docs/Gladwell-New-Yorker-In-the-Air.pdfrun off and patent/a. br / br / But one can see how these things will take root simply because they will get the money from backers to do them given the vast profit potential, as the existing creaking system will have few backers and defenders, and there is little financial/lobbying/ethical resource available to Do The Right Thing. br / br / So there is a strong argument that it behooves the Tech industry to fix the patent system, as what may replace it could be infinitely worse. One non-Myrhvoldian approach could be to wholesale import the European system, which is not yet as broken - but that would require the US to get over the Not Invented Here syndrome. br /

Pinpointing the Location Based Service Market

26 February, 2010 - 09:44
div style=width:425px id=__ss_3282616strong style=display:block;margin:12px 0 4pxa href=http://www.slideshare.net/Broadsight/location-based-services-3282616 title=Location Based ServicesLocation Based Services/a/strongobject width=425 height=355param name=movie value=http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=locationbasedservices-100226035140-phpapp01stripped_title=location-based-services-3282616 /param name=allowFullScreen value=true/param name=allowScriptAccess value=always/embed src=http://static.slidesharecdn.com/swf/ssplayer2.swf?doc=locationbasedservices-100226035140-phpapp01stripped_title=location-based-services-3282616 type=application/x-shockwave-flash allowscriptaccess=always allowfullscreen=true width=425 height=355/embed/objectdiv style=padding:5px 0 12pxView more a href=http://www.slideshare.net/presentations/a from a href=http://www.slideshare.net/BroadsightBroadsight/a./div/divbr / br / My slides from Mashupevent's a href=http://www.mashupevent.com/location-eventLocation Based Service Session/a last night - these are the notes, they are based on client research we did about a year ago.:br / br / emPredictability - of a sort/embr / br / Location based Services is one of those cyclical hypes, coming round every 10 years or so. Like all overhyped areas, it comes complete with way overoptimistic market projections. The last time round, in the WAP fuelled dotcom atmosphere, $20bn was typical of the froth. 5 years alter, a few millions was more like the truth. br / br / This time round, $13bn are the sorts of numbers thrown about. Suffice to say that we believe these numbers too are way overstated. However, it does give us predictability of a sort, in that the peak of each hype wave is 60% of the last one, which allows us to predict that the peak of the next LBS hype cycle will be c $7bn in 2018 img src=http://broadstuff.com/templates/default/img/emoticons/smile.png alt=:-) style=display: inline; vertical-align: bottom; class=emoticon /br / br / emFour Squares/em br / br / So what is the size of the market? The honest answer is it is too early to tell (a scenario based approach is better, which is our approach of course img src=http://broadstuff.com/templates/default/img/emoticons/laugh.png alt=:-D style=display: inline; vertical-align: bottom; class=emoticon / ). The two key determinants are penetration and Average Revenue Per User. br / br / Penetration can vary between only smartphone users (bottom of the chart) and a set of scenarios that imagines location aware consumer devices, cars, etc etc - and if you add low cost Internet of Things devices it can be immensebr / br / ARPU can vary between Free - is location services are given away as part of something else, and directly paid for - the horizontal axis - and depending on your assumption here that gives you a number to multiply by your no. of users, and you get a market size.br / br / Update (forgot to add): One also has to be very careful about who gets this new money. The owners of the real estate - the device and the LBS info transport networks (eg operators) - have real market power here and will absorb a lot of any surplus.br / br / We built a number of scenarios for our client, and its worth looking at the two key ones - ie there will be a large number of users for services which are low cost to use, ie are typically funded in some other way (ie the market as such will never see the value). Ad funding - the beloved Ad push discount to find a cool restaurant for your friends business case - will be a small, and difficult to get right part of this in our view, mainly because it is invasive of the very limited real estate on the smartphone. br / br / Another viable market will be niche services that deliver real value to a group of people, and they will pay for these. This will be a market of smaller numbers of users but far higher ARPU.br / br / In our view the $13bn market projections is of the Pangloss school of forecasting - assuming the best of all possible outcomes in the best of all possible worlds, and our scenarios tended to give an order of magnitude lower set of answers. br / br / emI'm OK, You're...../embr / br / This slide segments the most likely strategies that consumer based mobile services will adopt, and looks at the likelihood of success. We covered this area in more detail in a href=http://broadstuff.com/archives/2020-The-Limits-to-Growth-of-Location-Based-Services.htmlthe post over here/a, and the potential privacy issues a href=http://broadstuff.com/archives/2086-Location-Based-Privacy-vs-User-Experience-Ease.htmlover herebr / /abr / emThere's always someone looking at you..../embr / br / We believe that privacy and intelligent usage of people's digital footprint will be critical - as Google Buzz found out, do this wrong and even the most respected player will be torpedoed below the waterline. The slide mentions two amusing hacks that illustrate the privacy issues with LBSbr / blockquotebr / - Robmyhouse.com - shows what you can do to mashup location data for helpful services - for burglars . We covered this in a href=http://broadstuff.com/archives/2105-Rob,-Rob-me-do!.htmlmore detail over here/abr / br / - The Invasion of the Foursquare Bot Snatchers - fun hacks of Foursquare to show what a malicious approach could do - we covered this in a href=http://www.broadstuff.com/archives/2101-Dislocation-Based-Services.htmlmore detail here/a/blockquotebr / br / emOther issues that were covered in the QA (not on slides)/embr / br / blockquote- Biggest B2B markets? In our view, Logistics (Transport, Scheduling, empty truck ride clearing etc) is the major market.br / br / - Why do people use Foursquare, Gowalla etc? First Gen LBS like Dopple failed, 2nd Gen are more game like as that has been shown to be more sticky for a user, increases the potential of selling virtual goods, and is more likely to get them to divulge personal data/blockquotebr / br / Somebody asked me afterwards why we are so down on LBS. I replied that the problem is not us, its the hype cycle around the industry that is driving it to an artificial overvaluation (hey, even a $2bn industry by 2015 is still good) - and everyone is colluding in this. For example, we were interviewed by one of the MSM's (fairly well known) tech journalists on this topic last year, and gave our fairy rational prognosis - as above. The piece when it eventually appeared was totally upbeat and didn't even mention our views as a counter-story. This, if I may say so, is a total dis-service to all those who work in a sector. Big it up by all means, but you are on a hiding to nothing if you don't understand the limits to growth.

Lotus Notes was conceived before Mark Zuckerberg

25 February, 2010 - 17:02
a href=http://techcrunch.com/2010/02/24/the-facebook-imperative/Interesting article/a from Salesforce.com's Marc Benioff about why Enterprise Social media software is so cr*p. The headline we used - Lotus Notes was conceived before Mark Zuckerberg - is a quote and says it all really, but he makes some other points:br / blockquotebr / We need to transform the business conversation the same way Facebook has changed the consumer conversation. Market shifts happen in real time, deals are won and lost in real time, and data changes in real time. Yet the software we use to run our enterprises is in anything but real time. We need tools that work smarter, make better use of new technology (like the mobile devices in everyone’s hands), and fully leverage the opportunities of the Internet./blockquotebr / We actually did quite a bit of work on the benefits of real time services in business about 2 years ago, and the issue is this - most businesses do not operate in true real time, and in fact most of the software back-end infrastructure works quickly enough most of the time - but the presentation layers to the users are just cr*p compared to modern consumer software.br / br / But this is due to a different dynamic - when you are giving away free services to users, the User Experience is absolutely critical to takeup - which is why consumer Web 2.0 companies obsess about this. Enterprise software economics are based on getting through client ticklists, and user delight is seldom a criteria for this.br / br / So - when user delight becomes a key differentiator in company software selection, Lotus Notes will finally be thrown out.